How can we help?
Browse help categories and frequently asked questions, or reach our support team directly.
Getting started
Create an account, pick your role and set up your workspace.
Marketplace & booking
Browsing listings, sending requests and confirming bookings.
Payments & invoices
Paying, invoices, refunds and reconciliation.
Visa & compliance
Visa applications, documents and approval statuses.
For providers
Listings, CRM, inventory, fleet and finance.
Social Hub & community
Posts, groups, connections and messaging.
Frequently asked questions
Is Umrah Connect free for travelers? +
Yes. Travelers can browse the marketplace, manage bookings and join the community for free. Providers use tailored plans.
Do I need an account to browse the marketplace? +
No. You can browse hotels, transport, visa services and packages as a guest. You only need to sign in to book, contact a provider or perform protected actions.
How do providers get verified? +
Providers complete a KYC verification reviewed by platform governance before they can transact on the marketplace.
Which roles does the platform support? +
Travelers, Operators/Agencies, Hotels, Transport, Visa Agencies, Finance Managers and Super Admin governance.
How do I contact support? +
Use the Contact page to reach our team — submissions go straight to our support inbox.
Ready to begin your connected journey?
Join operators, hotels, transport, visa agencies, finance teams and travelers already on Umrah Connect.